Premium Inboxes is the leading provider of premium Google Workspace inboxes for cold email outreach, serving agencies and businesses scaling their email operations. The product was strong - the operational tooling around it wasn't. We rebuilt the customer-facing stack from the ground up.
Challenge
Orders, status updates, billing visibility, and customer support all lived across Google Forms, spreadsheets, and email.
Replace Premium Inboxes' manual order/support stack with a fully automated customer portal that scales without operational overhead.
Approach
A self-service customer portal with automated order management, real-time tracking, subscription visibility, and integrated support.
Manual order management. Orders were processed via Google Forms and spreadsheets with no customer visibility into status, fulfillment, or delivery. We built an automated order management system with real-time customer tracking from purchase to provisioning.
The outcome
330% MRR increase - within 60 days of launch $350K MRR - reached after rollout 80% reduction - in support email volume 3-week delivery - from inception to full launch
