From manual order intake to a fully automated self-service portal.
Premium Inboxes is the leading provider of premium Google Workspace inboxes for cold email outreach, serving agencies and businesses scaling their email operations. The product was strong - the operational tooling around it wasn't. We rebuilt the customer-facing stack from the ground up.
The mission
Replace Premium Inboxes' manual order/support stack with a fully automated customer portal that scales without operational overhead.
The challenges
Manual order management. Orders were processed via Google Forms and spreadsheets with no customer visibility into status, fulfillment, or delivery. We built an automated order management system with real-time customer tracking from purchase to provisioning.
Email-based support. Support was handled through email, leading to chaotic ticket handling with no tracking, prioritization, or efficiency. We built an integrated ticketing system with transparent status, priority, and SLA tracking.
Subscription opacity. Customers lacked visibility into active subscriptions, renewal dates, and billing - driving inbound support volume. We built a comprehensive subscription dashboard showing inboxes, renewals, and billing history, enabling full self-service.
The outcome
Business impact.
- 330% MRR increase - within 60 days of launch
- $350K MRR - reached after rollout
- 80% reduction - in support email volume
- 3-week delivery - from inception to full launch
Operational wins.
- Zero manual processes - across the customer lifecycle
- Self-service portal - eliminating status inquiries
"Kodeful has delivered the MVP in less than a month, designed new user flows, and built a stable and scalable web platform." - Richard Illingworth, Founder of Premium Inboxes
