From Google Forms to Automated Customer Portal in 3 Weeks
From Google Forms to Automated Customer Portal in 3 Weeks
From Google Forms to Automated Customer Portal in 3 Weeks
Premium Inboxes
Premium Inboxes
(
(
2023
2023
)
)
Leading provider of premium Google Workspace inboxes optimized for cold email outreach, serving businesses and agencies scaling their email marketing operations.
Leading provider of premium Google Workspace inboxes optimized for cold email outreach, serving businesses and agencies scaling their email marketing operations.
Leading provider of premium Google Workspace inboxes optimized for cold email outreach, serving businesses and agencies scaling their email marketing operations.
Client
Client
Premium Inboxes
Premium Inboxes
Year
Year
(
(
2023
2023
)
)
Services
Services
UI/UX Design
UI/UX Design
,
,
Full-stack Development
Full-stack Development
,
,
Automation
Automation
The missions
The missions
Transform Premium Inboxes' manual Google Forms and spreadsheet workflow into a fully automated customer portal where users can order inboxes, track subscriptions, view orders, and manage support tickets—all in one place.
Transform Premium Inboxes' manual Google Forms and spreadsheet workflow into a fully automated customer portal where users can order inboxes, track subscriptions, view orders, and manage support tickets—all in one place.
The challenges
The challenges
Manual Order Management
Orders came through Google Forms, tracked in spreadsheets. No visibility for customers, leading to constant support emails asking about order status.
Solution: Built automated order management system with real-time order tracking and status updates visible to customers.
Email-Based Support Chaos
All support handled via email, making it impossible to track issues, prioritize tickets, or provide efficient responses.
Solution: Integrated ticketing system allowing customers to create, track, and manage support requests with full transparency.
No Subscription Visibility
Customers couldn't see their active subscriptions, renewal dates, or billing history, causing confusion and cancellations.
Solution: Comprehensive subscription dashboard showing all active inboxes, renewal dates, billing history, and easy management options.
Manual Order Management
Orders came through Google Forms, tracked in spreadsheets. No visibility for customers, leading to constant support emails asking about order status.
Solution: Built automated order management system with real-time order tracking and status updates visible to customers.
Email-Based Support Chaos
All support handled via email, making it impossible to track issues, prioritize tickets, or provide efficient responses.
Solution: Integrated ticketing system allowing customers to create, track, and manage support requests with full transparency.
No Subscription Visibility
Customers couldn't see their active subscriptions, renewal dates, or billing history, causing confusion and cancellations.
Solution: Comprehensive subscription dashboard showing all active inboxes, renewal dates, billing history, and easy management options.
The results
The results
330% MRR increase within 60 days of launch
3-week delivery from start to full launch
Zero manual order processing - fully automated workflow
80% reduction in support email volume
Complete customer self-service portal eliminating status inquiry emails
330% MRR increase within 60 days of launch
3-week delivery from start to full launch
Zero manual order processing - fully automated workflow
80% reduction in support email volume
Complete customer self-service portal eliminating status inquiry emails
/ Testimonials
Kodeful has delivered the MVP in less than a month, designed new user flows, and built a stable and scalable web platform. They have completed the project within three weeks and continued to work on expansive tasks. The team is highly responsive, and their client engagement is excellent.
Kodeful has delivered the MVP in less than a month, designed new user flows, and built a stable and scalable web platform. They have completed the project within three weeks and continued to work on expansive tasks. The team is highly responsive, and their client engagement is excellent.
Kodeful has delivered the MVP in less than a month, designed new user flows, and built a stable and scalable web platform. They have completed the project within three weeks and continued to work on expansive tasks. The team is highly responsive, and their client engagement is excellent.
Richard Illingworth
Richard Illingworth
/
Founder of Premium Inboxes
Some of our partners:
Let’s talk AI
Contact Kodeful today, and let's see how your company can be future-proofed.
Site designed and built by Kodeful.
Copyright © 2025 Kodeful. All rights reserved.
Some of our partners:
Let’s talk AI
Contact Kodeful today, and let's see how your company can be future-proofed.
Site designed and built by Kodeful.
Copyright © 2025 Kodeful. All rights reserved.
Some of our partners:
Let’s talk AI
Contact Kodeful today, and let's see how your company can be future-proofed.
Site designed and built by Kodeful.
Copyright © 2025 Kodeful. All rights reserved.
What’s next?
What’s next?
What’s next?
Leading provider of premium Google Workspace inboxes optimized for cold email outreach, serving businesses and agencies scaling their email marketing operations.
UI/UX Design
Full-stack Development
Automation
Leading provider of premium Google Workspace inboxes optimized for cold email outreach, serving businesses and agencies scaling their email marketing operations.
UI/UX Design
Full-stack Development
Automation
Leading provider of premium Google Workspace inboxes optimized for cold email outreach, serving businesses and agencies scaling their email marketing operations.
UI/UX Design
Full-stack Development
Automation